سياسة الاسترداد

Last updated: July 17, 2026

Ben provides a 12-month limited warranty for eligible products purchased through authorized sales channels.

During the warranty period, if a product is confirmed to have a manufacturing defect under normal use, Ben will provide warranty support in accordance with this policy.

During the warranty period, eligible products are generally covered through a replacement service rather than repair, subject to inspection, warranty verification, product availability, and Ben’s warranty assessment.

Egypt

At present, all official warranty services in Egypt are exclusively provided by WorldGate, Ben’s authorized distributor in Egypt.

Ben is currently working to establish a partnership with an independent third-party after-sales service provider to expand our service coverage and provide multiple service locations across Egypt.

Once the partnership is officially confirmed and the service network is launched, the authorized service provider and service locations will be published on this page.

Customers should not visit, deliver products to, or request warranty service from any third-party service center unless it is officially listed on this website.

For warranty assistance in Egypt, please contact WorldGate or the authorized retailer from which the product was purchased.

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Morocco

All official warranty services in Morocco are exclusively provided by Iwaco, Ben’s authorized after-sales service provider in Morocco.

For warranty assistance, please contact Iwaco or the authorized retailer from which the product was purchased.

Only the distributors, retailers, and service providers officially listed on this page are authorized to provide warranty services on behalf of Ben.

Statements, advertisements, or representations made by any third party do not constitute official authorization unless confirmed on Ben’s official website.

Ben is not responsible for any inspection, repair, replacement, charges, loss, or damage arising from services provided by an unauthorized service center, retailer, company, or individual.

Customers are advised to check this page for the latest authorized warranty service information before submitting a product for inspection, repair, or replacement.

If you experience any difficulties during the warranty process, or if you are unable to obtain assistance from an authorized distributor, retailer, or service provider, please contact Ben directly via Support Center.

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Our customer support team will review your case and work with the relevant parties to help resolve your warranty request as quickly as possible.

Email: service@benaiot.com​

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Your warranty experience matters to us. We are committed to providing reliable after-sales support and continuously improving our customer service experience.